Privacy Policy — Choux & C
Effective date: April 2026
Choux & C is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information in compliance with Alberta's Personal Information Protection Act (PIPA) and applicable Canadian privacy law.
1. Who We Are
Choux & C is a private-sector artisan bakery located in Calgary, Alberta. As a provincially regulated business, we are subject to Alberta's Personal Information Protection Act (PIPA).
2. What Personal Information We Collect
We collect only the personal information necessary to process your order and communicate with you. This includes:
Name and contact information (email, phone number, mailing address)
Payment information (processed securely via our payment provider — we do not store card details)
Order history and product preferences
Website usage data (cookies, IP address, browser type) for analytics purposes
We do not collect sensitive personal information such as health data, Social Insurance Numbers, or government ID.
3. Why We Collect Your Information
We collect your personal information for the following purposes:
To process and fulfil your orders
To communicate with you about your order status
To send marketing communications (only with your consent)
To improve our website and product offerings
To comply with legal and regulatory obligations
4. Consent
We collect, use, and disclose your personal information only with your consent, or as otherwise permitted by PIPA. By placing an order or using our website, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us at choux.and.c@gmail.com, subject to legal and contractual restrictions.
5. How We Use & Share Your Information
We do not sell your personal information. We may share it with:
Payment processors to complete your transaction
Delivery providers to fulfil your order
Email marketing platforms only if you have subscribed to our newsletter
IT and website service providers who help us operate our website
All third-party service providers are required to maintain the confidentiality of your information and may only use it for the purpose for which it was shared.
6. Cookies
Our website uses cookies to enhance your browsing experience and gather analytics data. You can disable cookies in your browser settings, though this may affect some website functionality. By continuing to use our website, you consent to our use of cookies.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes. Marketing data is deleted upon request.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or disclosure. In the event of a privacy breach that poses a real risk of significant harm, we will notify the Office of the Information and Privacy Commissioner of Alberta and affected individuals without unreasonable delay, as required by PIPA.
9. Your Rights Under PIPA
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw your consent to the use of your information for marketing purposes
File a complaint about our privacy practices
To exercise any of these rights, please contact our Privacy Officer at choux.and.c@gmail.com. We will respond within 45 days of receiving your written request, as required by PIPA.
10. Complaints
If you are not satisfied with how we handle your personal information, you may file a complaint with the Office of the Information and Privacy Commissioner of Alberta:
OIPC Alberta | Suite 2460, 801 – 6 Avenue SW, Calgary, Alberta T2P 3W2 | www.oipc.ab.ca
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Our Privacy Officer
Choux & C | 2215 33 Ave SW Unit 121, Calgary, AB T2T 1Z9 | choux.and.c@gmail.com
